• Customer rating: 4,8
Need help? Call 035 203 1380
What are you looking for?

Customer service

Overview and costs of delivery methods

The Silver Mountain makes ordering gold and silver online safe, easy, and fast. You can easily buy gold and silver and have your order delivered to your home fully insured. If you prefer to pick up your order yourself, you can do so by appointment at our office in Baarn or The Hague
 

Delivery methods Netherlands

Delivery methodPriceConditions
Pick-up at office€12,50
(+1% for cash payments)

You can pick up your order in Baarn or The Hague, but this is only possible by appointment. In Baarn, pick-up is available from Monday to Friday, while in The Hague, pick-up is only available on Mondays and Tuesdays.
 
Payments can be made in cash or by PIN. This pick-up service is available for orders starting from €1,000.
 
Personal delivery servicefrom €20
Our own delivery service offers you an anonymous, discreet delivery service. Deliveries take place on Tuesdays and Fridays and can occur during the day or in the evening.
 
Delivery is exclusively to your address and requires ID verification and a signature upon receipt. This service is available for orders up to €50,000 and is free for orders starting from €10,000.
 
PostNL Service pointfrom €17,50
You can pick up your order at a nearby PostNL service point. ID verification and a signature upon receipt are required.
 
This service is available for orders up to €5,000.
 
Private courier€100
Delivery is done strictly by appointment and is handled by a discreet member of our own team. During delivery, a product explanation can be provided. This service is available for orders up to €200,000.
 
StorageStorage costs
You can choose storage in the Netherlands or Switzerland for your precious metals. Your precious metals are stored securely, so you don't have to worry about transportation. Additionally, you can easily sell your precious metals without having to carry them on the street.
 
* For larger orders, please contact us for more options.
 

Delivery methods Belgium

Delivery methodPriceConditions
Pick-up at office€12,50
(+1% for cash payments)

You can pick up your order in Baarn or The Hague, but this is only possible by appointment. In Baarn, pick-up is available from Monday to Friday, while in The Hague, pick-up is only available on Mondays and Tuesdays.
 
Payments can be made in cash or by PIN. This pick-up service is available for orders starting from €1,000.
 
PostNL service pointfrom €17,50
You can pick up your order at a nearby PostNL service point. ID verification and a signature upon receipt are required.
 
This service is available for orders up to €5,000.
 
UPS 
home delivery
from €15
Delivery takes place during the day and is only delivered to your address. A signature upon receipt is required. This service is available for orders up to €5,000.
 
StorageStorage costs
You can choose storage in the Netherlands or Switzerland for your precious metals. Your precious metals are stored securely, so you don't have to worry about transportation. Additionally, you can easily sell your precious metals without having to carry them on the street.
 
* For larger orders, please contact us for more options.
 

Delivery methods Europe

Delivery methodPriceConditions
Pick-up at office€12,50
(+1% for cash payments)

You can pick up your order in Baarn or The Hague, but this is only possible by appointment. In Baarn, pick-up is available from Monday to Friday, while in The Hague, pick-up is only available on Mondays and Tuesdays.
 
Payments can be made in cash or by PIN. This pick-up service is available for orders starting from €1,000.
 
UPS thuislevering**See the table below
Delivery takes place during the day and is only delivered to your address. A signature upon receipt is required. This service is available for orders up to €5,000.
 
StorageStorage costs
You can choose storage in the Netherlands or Switzerland for your precious metals. Your precious metals are stored securely, so you don't have to worry about transportation. Additionally, you can easily sell your precious metals without having to carry them on the street.
 
*For larger orders, please contact us to discuss available options.
**UPS shipments are available for deliveries across Europe. Shipping costs depend on the destination country and the weight of the package. Please see below for shipping costs by country and weight.


Please note

Due to Brexit, you must pay import duties on products purchased from the Netherlands and shipped to the United Kingdom. When your package is delivered by UPS, you will need to pay the import duties.


 0-5 kg>5kg
Belgium€25€30
Bulgaria€34€40
Denmark€25€30
Germany€25€30
Estonia€30€35
Finland€30€34
France€25€30
Greece€34€40
Hungary€34€40
Ireland€34€40
Italy€34€40
Croatia€30€35
Latvia€30€35
Lithuania€34€40
Luxembourg€25€30
Austria€30€35
Poland€34€40
Portugal€30€35
Romania€34€40
Slovenia €34€40
Slovakia€30€35
Spain€34€40
Czech Republic €30€35
United Kingdom€34€40
Sweden€34€40